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3 Simple Steps to Insure Your Clients Pay You By : Sandra P. Martini You’ve done the marketing, you’ve filled your funnel and the phone starts ringing – you’ve got a new client! Now what? Whether you are a consultant, coach, virtual assistant or other type of service provider, it’s important to insure you start off your client relationship properly. A Proffessional Translation Agency By : SRP If you need to make sure that you get an accurate and socially viable translation service, choose a company with a strong reputation in the industry. Go to the internet to review chosen translation agencies and the skills they offer. ALL ABOUT LIVE SUPPORT: What people have to say about live support. By : AC Live support is also known as live help or live chat. According to Webopedia, live support is a web service that allows businesses to communicate, or chat, in real time with visitors to their web site. Live support is used to give immediate response, customer support and information to website visitors and customers. Electronic Support Systems: A Great Way to Stretch Expertise By : Adele Sommers Imagine providing your employees and customers with unlimited training to help them become rote experts in your products and services. This approach is expensive and time-consuming, as it emphasizes "installing knowledge" into people’s heads. An alternative approach is an electronic support system. Email Newsletters, Boosting your Sales By : Vlad Ehrsam One way to ensure that you have repeat business is to make use of email newsletters to stay in touch with customers. This is a great way to keep customers informed of new products and sales, or to just remind them on occasion that you are still out there prepared to serve. Focusing on Consistency (Part 1) By : Adele Sommers When we aim for consistency in our communications, values, messages, images, offerings, and the customer experiences we create, we take another significant step toward developing long-lasting and meaningful customer relationships that will boost our bottom line. Fuel Expenses Can be Lessened with a Fleet Card By : Elizabeth Murphy Do you know if your company needs a fleet card? Do you even know how a fleet card can help you reduce your overall fuel expenses? Well, finding the right fleet card or making the decision to switch to a fleet card is a difficult one. But it does not need to be. As a business owner or a fleet manager, you have a great deal on your mind. Between meeting your short term budget, setting your long term goals and getting some work done, the idea of a fleet card many not even be on your radar. But a fleet card can make all the difference - especially when it some to minimizing your fuel and maintenance costs. Getting Into Your Buyer's Shoes By : Charlie Lang Did you ever wonder why people don't buy from you even though you thought everything in your sales process went fine? It is quite difficult for most sellers to step into their buyer's shoes as they are often too driven by their desire to make the sale. Consequently, they don't make enough efforts to get a good understanding of what is going on on the buyer's side and how they could best assist him in his decision making process. How to Easily Make Your Customers Always Think of You By : Sandra P. Martini Have you ever noticed that people get incredibly happy whenever you unexpectedly think of them or do something for them? Gifts and goodies are an inexpensive way to help with client and customer retention – remember it’s much less expensive to keep an existing customer than it is to get a new one. This is a great and simple way to stay at the forefront of your customers’ minds. Livechat Software and Professional Support Agents By : MartinR Livechat softwares, instead of providing the solutions, create another need. Well-trained and skilled professional support agents are the answer to this need. They are the ones responsible for customer interaction and relations. Services Marketing: 3 Things You Must Know By : Carl Duncker The marketing of services follows different rules to the marketing of products. Whilst traditional marketing has covered the four P’s of Price, Product, Promotion and Place, those marketing services have 7 ‘P’s to master. Here are a further three…. Stop Selling! Help Your Customers Buy and Experience a New Business High By : Charlie Lang "Why do people buy?" is an important question many sales professionals ask. A lot of research has been done on the psychology of buying behavior. Professional marketing tries to make use of such knowledge and adapt their campaigns accordingly to achieve the most effective sales pitch. A question less often asked is, "When do customers buy?" Charlie Lang, executive coach and trainer at Progress-U Ltd. has some answers. The Importance Of Customer Service in Your Home Business By : Mal Keenan Why you must take care of the customer and how you can go about doing so... The Major Issue with Hosted SIP Trunking and How to Choose a Provider By : Steve Norris SIP, otherwise known as Session Initiation Protocol, offers the burgeoning voice over IP telephony market some tremendous voice features and enhancements, but the service is not yet widely available at commercially acceptable levels. Three steps to closing more clients, faster By : Kelly Robbins Getting new clients is probably the number one thing most entrepreneurs struggle with. We know we are good at what we do and know we can truly help people, if only they will let us. In this edition, Kelly shares "Three steps to closing more clients, faster" Unleash Your Bigger Game: Learn the Winning "5" Combination to Achieve Ultimate Business Mastery By : Kelly ONeil Professional coaching is one of the fastest growing and most misunderstood professions of this decade. Coaching used to be an “executive perk’ for large company executives to help them make better business decisions. Today, coaching is rapidly being recognized as one of the best strategic weapons a company can have in its arsenal. And for good reason. What the Gentle Dentist Knows that You Don't: Using Experience Marketing to Grow Your Business By : Scott Corbett In this article, marketing guru Jamie Turner discusses ways that using what he calls Experience Marketing can help you grow your business. One of his central insights is that customers are not buying your products; instead, they are buying an Experience. Once you realize this, your marketing efforts will become more focused and effective, resulting in increased customer loyalty and profits. What To Do When Clients Don't Pay -- 6 Strategies to Get Your Money By : Sandra P. Martini You love the people, you’re really enjoying the work, things are going great. Everything proceeds along smoothly for several months until that fateful month where you submit a large invoice and payment isn’t immediate. “No problem” you think. “Things are a little tight. It will be paid a little late.” What are your options when a client doesn’t – or can’t – pay you? You Have Two Ears and One Mouth for a Reason - Listen to Your Customers By : Michael Mould When I was a child, my grandmother told me we were all given two ears and one mouth for a reason. It is something that I have found very useful to remember in both my private life and in business.

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