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Avoid e-mail overload and still keep everyone informed Trying to keep everyone informed and up to date by sending a blizzard of e-mail doesn't work, and just increases people's stress levels. Here's a better way. For New Managers, Conventional Management Training Doesn't Fit When it comes to management training, one size does not fit all. New and recently appointed managers need a different type of management education. The business letter: still a valuable communication tool The letter has traditionally been the central vehicle for written messages in the world of business. In fact, it still is. Even today, in spite of the continuing growth in e-mail, text messaging and other technologies, when we want to send important information in writing to people outside our companies or organizations, the business letter is still the best choice. Employees' Poor Writing Skills Can Lead to Lost Profit Employees' writing skills — or the lack of them — substantially affect the bottom line in ways you may never have considered. This article gives some surprising examples. Don't Let Jargon Hide Your Message Sometimes our business letters, memos and e-mails fail to communicate our message because we put up barriers between the messag and the reader's mind. One of those barriers is inappropriate use of jargon.